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FREQUENTLY ASKED QUESTIONS

You Asked, We Answered

At Squatchy’s Diecast Hangar, satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information. We are you exclusive model airliner spot.

What about the condition of the models?

We carry both new and used, new are just that new. Used models are inspected for damage, not factory imperfections, such as paint defects or other small imperfections. We highly suggest requesting pictures if you want a more detailed look as we do not refund for factory imperfections or small paint issues. Please inquire before you buy.

WHAT ARE THE PAYMENT OPTIONS?

We accept cash, all major credit and debit cards, PayPal, and Apple Pay.

WHAT IS YOUR RETURN POLICY?

All sales are final. Please take this into consideration before making your purchase. You can visit our location in University Place to view products before purchase.

CAN I PICK UP MY ITEM PURCHASED ONLINE?

You can pick-up your online purchase at our store location in University Place, WA. During check-out, select the "Store Pick-up" option instead of shipment. Pick-up only available during open store hours. Please call ahead to arrange specific times/days for pick-up.

Still have questions? Get in touch and we’ll be happy to help.

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